01
Customer-safe delivery
Customers work through Guardian rather than being forced into disconnected technical consoles.
Damocles managed-defence service
Managed security operations focused on actionable outcomes.
Aegis combines approved security technologies with Damocles monitoring, triage, investigation, escalation and reporting while Guardian provides the customer-safe operational workspace.
Product position
Managed service available in defined coverage tiers
Aegis is the operational service rather than a single software product. It can use approved Rapid7, Wazuh, endpoint, DNS and other security sources according to the customer architecture and service agreement.
02
Governed scope
Entitlements, targets, users, data sources, schedules and service commitments are recorded in the applicable package schedule.
03
Accountable outcomes
Material findings can be linked to risks, owners, due dates, All Actions, evidence and remediation review.
Product capabilities
What the product provides through Guardian.
MO
Managed monitoring
Approved sources are monitored according to the contracted coverage window and operating procedures.
TR
Alert triage
Security signals are reviewed, prioritised and filtered using customer and asset context.
IN
Investigation
Material alerts are investigated using the authorised data and tools available to the service.
ES
Escalation
Confirmed issues are escalated through agreed contacts, priorities and response pathways.
AC
Action tracking
Required remediation can be connected to Guardian risks, All Actions, owners and due dates.
SR
Security reporting
Operational activity, findings and improvement are presented through approved Guardian reports.
Operating model
How the capability is delivered.
Aegis can be delivered in business-hours, extended-hours or 24×7 coverage tiers where supported by the service agreement.
Guardian keeps the customer experience consistent even where the underlying technology mix differs between customers.
Provider customers may retain first-line support and customer management while Damocles provides escalation and managed-security operations.
Commercial and service boundaries
What must be confirmed before activation.
Coverage hours, included sources, endpoint count, ingestion, retention, triage, investigation, escalation and response commitments must be defined.
Aegis is not represented as unlimited incident response, remediation engineering or forensic investigation unless those services are expressly included.
The service does not claim that every threat or malicious event will be detected or prevented.
Product selection
Map the product to the customer operating model.
We will confirm the package relationship, covered scope, licensing unit, service level, reporting and any separately scoped engineering or professional services.